Ordering

How do I place an order?

What do I need from my client before ordering?

Can my team place orders?

Is there a minimum order?

Clients and the Lab Navigator

What happens when someone takes my assessment?

Does the assessment collect everything I need?

Can I change my prices?

Where does my assessment send clients at the end?

Results

How long do results take?

Who receives the results?

Can I interpret results for my client?

How does provider review work?

Can a client talk to a provider?

Getting Paid

How do referral commissions work?

When are commissions paid?

How do I earn on storefront and program orders?

Shipping and Samples

Where can testing ship?

What if a sample fails or needs a redraw?

Can a client get a refund?

Staying in Scope

What can I say to clients?